We’re always happy to help - whether it’s about your order, our products, shipping, returns, or anything else.
Have you checked our FAQs section? We’ve covered answers to many common questions there, and you might find what you’re looking for right away.
If you’ve already taken a look and still need help, just fill out the form we’re here for you!
If you prefer direct contact email us at:
orders@studiosardo.pt or call us at +351 289 090 817.
Orders, Shipping and Delivery
Your order is shipped via the delivery method chosen at checkout.
Tracking information is provided upon order confirmation to the email address provided at checkout. Be sure to check your spam or junk inbox for your order confirmation email.
Please note, these are ideal targets stipulated by the couriers and do not factor in real-world delays (weather, shipping capacity, islands logistics) that can affect times.
Studio Sardo currently deliver to mainland Portugal and selected EU locations. If your location is not listed at checkout, please contact us at orders@studiosardo.pt for a quote.
We do not deliver to Ilhas, Açores and Madeira.
We accept payment with most major debit and credit cards and Apple pay.
To cancel, you can request it by emailing orders@studiosardo.pt with your cancellation request in writing. Please retain your order confirmation email and order number when requesting the cancellation.
Studio Sardo will not accept cancellation and changes for made-to-measure textiles, bedding, towels, bespoke furniture or custom-made orders of any kind.
You will receive an order confirmation email with a receipt confirming the details of your purchase.
Please retain your order confirmation email, order number and receipt should you need to raise a query with orders@studiosardo.pt
The team at Studio Sardo take great care to carefully check all orders prior to dispatch and package suitably for onward handling.
Should your order arrive damaged we will require an email sent to – orders@studiosardo.pt within 1 week of your delivery date with clear photos substantiating the damage for our team to rectify and process claims with our shippers.
The team will endeavour to rectify the issue as promptly as possible.
The team at Studio Sardo great care to carefully check all orders prior to dispatch and should you have received the incorrect item, please contact orders@studiosardo.pt within 1 week of your delivery date along with your order number and clear photos substantiating the incorrect item was received for our team to rectify and process a new shipment.
If your order has not arrived within the specified transit period and your tracking number states it is delivered, please send an email to – orders@studiosardo.pt with your order number in the subject field so that a member of the team can resolve with CTT/DPD and similar.
Studio Sardo is required to report loss and damages during transit within 30days from the date of delivery or from the date which it should have been delivered via the chosen courier.
Please note that Studio Sardo will endeavour to replace any undelivered items subject to stock availability.
Returns and Refund Policy
We accept returns on clothing only. Please read our exchanges, return and refund policy on clothing below.
We do not accept returns on home fragrances, made-to-measure textiles, bedding, towels and bespoke manufactured goods.
Clothing exchanges, return and refund policy - We want you to love your purchase. If for any reason you’re not completely happy with your order, you can exchange and return it within 15 days of receiving it.
Conditions for clothing exchanges and returns:
We are unable to accept returns and process refunds on home fragrances, made-to-measure textiles, bedding and bespoke manufactured goods.
Should you have any questions regarding a damaged or faulty order, please contact orders@studiosardo.pt
To cancel, you can request it by emailing orders@studiosardo.pt with your cancellation request in writing. Please retain your order confirmation email and order number when requesting the cancellation.
Studio Sardo will not accept cancellation and changes for made-to-measure textiles, bedding, towels, bespoke furniture or custom-made orders of any kind.
Product Information and Specs
Our candles are made from a blend of fragrance and essential oils where noted. We use mixed soy and vegetable wax with cotton wicks.
The fragrance and essential oils used within all our fragrances are sourced in Portugal and the EU and do not contain alcohol or dyes.
Main Ingredients: Linalol, Limoneno, Citronelol, Geraniol, Benzil salicilato, 2-benzilideno-heptanal, 2-(4-terc-butilbenzil)propanal, 4-terc-butilciclo-hexil acetato, α-metil-1,3-benzodioxol-5-propionaldeído, dodecanal.
H226 – Flammable liquid and vapour.
H317 – May cause an allergic skin reaction.
H411 – Toxic to aquatic life with long lasting effects.
Our diffuser reed sticks are made from rattan wood.
The fragrance and essential oils used within all our fragrances are sourced in Portugal and the EU and do not contain alcohol or dyes.
Main Ingredients: propanol, Camphor, α-Pinene, Benzyl Alcohol, Cineole, Limonene, Linalool, Eugenol, Caryophyllene.
GHS07 - May cause an allergic skin reaction.
GHS09 - Toxic to aquatic life with long-lasting effects.
GHS02 - Flammable liquid and vapour.
Yes you can! We offer refill essential oils for our diffusers. Add link to refill
We advise trimming the wick after burning, keeping it at approx. 1cm tall to avoid smoking.
Burning candle times vary but we advise 3-4 hours at a time to allow a decent pool of wax and avoid funnelling.
Always keep burning candles away from drafts, open windows, children, pets and on a stable surface.
We advise keeping your diffuser out of direct sunlight, in a cool and dry place of your home.
Do not flip rattan sticks over to redistribute oils and scents – this will cause the reed to become clogged and not pull the essential oil fragrance out optimally.
Do not dilute essential oils with water to extend the life of the oils – this will cause the reed to become clogged and weaken the fragrance.
Our materials are locally sourced in Portugal and the EU via our trade partners and suppliers.
Category: Contact & Support
You may contact us via email on orders@studiosardo.pt or call +351 289 090 817
Monday – Friday 09h00-16h30
Our team will endeavour to assist you as quickly as possible; we advise 24-48 hours for a member of the team to respond to your support query via email.